At Ashco Group, we strive to provide exceptional service and investment solutions to our clients. However, if you are not fully satisfied with any aspect of our services, we welcome your feedback to address your concerns promptly and professionally.
How to Submit a Complaint If you wish to file a complaint, please submit it in writing to our Complaints Officer via email at info@ashcogroup.co.uk or by post to:
Ashco Group Attn: Complaints Officer 71-75 Shelton Street Covent Garden, London United Kingdom, WC2H 9JQ
To help us investigate and resolve your complaint efficiently, please provide the following information:
Our Complaints Handling Process We will acknowledge receipt of your complaint within 5 business days and provide you with the name and contact details of the person handling your case.
We will thoroughly investigate your complaint and gather all relevant information from the appropriate parties within our organization. During this process, we may need to contact you for additional details or clarification.
Our goal is to resolve your complaint as quickly as possible, and we will provide you with a final response within 8 weeks of receiving your complaint. If we are unable to resolve your complaint within this timeframe, we will explain why and provide an estimated completion date.
If you are not satisfied with our final response or if we fail to respond within the 8-week period, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent review.
Our Commitment We value our clients and take all complaints seriously. We will handle your complaint with the utmost professionalism, courtesy, and confidentiality. All complaints are reviewed by senior management to improve our services and prevent similar issues from occurring in the future.
We appreciate your feedback, as it helps us continually enhance our processes and better serve our clients.
If you have any questions about our Complaints Policy or need assistance with submitting a complaint, please contact our Complaints Officer at info@ashcogroup.co.uk.
This website is provided solely for informative purposes and it does not constitute legal, investment, tax or any other advice nor is it to be relied on when making investment decisions. Ashco Group is not able to advise prospective investors about the suitability of the investments. Prospective investors are recommended to seek independent specialist tax, financial or any other advice before engaging in any investing activity.
The investment opportunities we provide are available only to persons qualifying or legal entities defined by the local regulator and on the basis that you are not subject to jurisdictional restrictions preventing access to any of the information provided on this website.
All investment opportunities available via Ashco group are NOT regulated by the Financial Conduct Authority (FCA) and you may not have access to the Financial Services Compensation Scheme (FSCSo).
To read our full risk disclaimer click here.
At Ashco Group, we take great care to ensure any investment opportunities we present to clients are a suitable match based on their investor profile and financial situation. As part of our onboarding process, prospective investors are required to self-certify their investor status across various categories so that we can make informed introductions aligned to their knowledge, experience, risk tolerance, and net worth.
This allows us to better understand the types of investments that may be appropriate for each client. We aim to assess their experience across asset classes, comfort with various levels of risk, liquidity needs, time horizons, and overall financial standing. Their responses help our team evaluate which of the diverse UK and global offerings in our pipeline are likely to be promising options to discuss further.
Please read these terms and conditions carefully before using the Ashco Group website.
1. Terms of Use
1.1 In these terms:
Intellectual Property Rights means patents, trademarks, logos, trade names, designs, domain names, copyright, database rights, semiconductor topography rights, utility models, and other intellectual or industrial property rights, whether registered or unregistered, including applications and equivalent rights worldwide.
Use means accessing, browsing or registering to use the Ashco Group website.
You/user refers to the individual user of the website or the entity/organization you represent.
1.2 These terms and conditions govern your use of the website www.ashcogroup.co.uk (“Site”).
1.3 By using our Site, you confirm acceptance of these terms and agree to comply with them. If you do not agree, you must not use our Site.
1.4 We may update these terms at any time by amending this page. Changes are binding on you through your continued Site use.
2. Other Applicable Terms
2.1 Our Privacy Policy outlines how we process any personal data collected from you. By using our Site, you consent to such processing and warrant all provided data is accurate.
3. About Ashco Group
3.1 The Site is operated by Ashco Group, a company registered in England and Wales with company number [insert number] and registered office at [insert address].
3.2 The Ashco Group logo is a UK registered trademark.
4. Content Accuracy
4.1 We may update the Site content at any time, which may be outdated.
4.2 While our Site contains financial and corporate information, we do not guarantee it will be accurate or free from errors or omissions.
5. Purpose of Content
5.1 Site content is for general information only, not advice to rely upon. Obtain professional advice before taking any action based on our content.
5.2 Nothing constitutes investment advice, recommendation or preference regarding Ashco Group or its products.
5.3 Regarding investments:
5.3.1 Prices, values or income can fall or rise;
5.3.2 You may not recover the original investment amount;
5.3.3 Exchange rates may affect investment value;
5.3.4 Past performance does not indicate future results; and
5.3.5 Actual returns may differ considerably from anticipated.
5.4 Your use of the Site alone does not create a contract with us. We exclude any representations or understandings arising from Site use before entering into a contract.
6. Site Access
6.1 Our Site is made available free of charge; you are responsible for access arrangements.
6.2 The Site is designed to be accessed via the homepage to ensure important information and warnings are seen.
6.3 We do not guarantee the Site or its content will always be available or uninterrupted.
6.4 Access is permitted temporarily and we may suspend, withdraw, discontinue or change the Site without notice.
6.5 We are not liable if the Site is unavailable at any time.
6.6 You are responsible for ensuring all persons accessing through your internet connection are aware of and comply with these terms and our Privacy Policy.
6.7 Our Site is directed at people residing in the United Kingdom.
7. Intellectual Property Rights
7.1 We own or license all Intellectual Property Rights in our Site and published material. All rights are reserved.
7.2 You may print/download extracts for personal use only, provided:
7.2.1 It is for your personal use;
7.2.2 Printed/downloaded copies are not modified;
7.2.3 Illustrations, photos, videos, graphics are not used separately; and
7.2.4 Our authorship status is acknowledged.
7.3 Commercial use requires a license from us or our licensors.
7.4 Unauthorized printing, copying or downloading terminates your right of use immediately. Return or destroy unauthorized copies at our option.
8. Limitation of Liability
8.1 Nothing excludes or limits liability that cannot be excluded or limited by English law.
8.2 To the extent permitted, we exclude all conditions, warranties, and representations concerning our Site or content, express or implied.
8.3 We are not liable for any foreseeable loss arising from use of, or reliance on Site content, whether contractual, tortious, breach of duty or otherwise.
8.4 We are not liable for:
8.4.1 Loss of profits, sales, business, revenue;
8.4.2 Business interruption;
8.4.3 Loss of anticipated savings or returns;
8.4.4 Loss of opportunity, goodwill or reputation; or
8.4.5 Any indirect or consequential loss.
8.5 We are not liable for any virus, attack or harmful material infecting your equipment due to Site use or downloading content, including linked websites.
8.6 We assume no responsibility for linked website content. Use of them is at your own risk.
9. Viruses
9.1 We do not guarantee our Site will be secure, bug or virus-free. Use your own virus protection software.
9.2 You are responsible for configuring your information technology to access our Site.
9.3 You must not:
9.3.1 Misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other malicious material;
9.3.2 Attempt unauthorized access to our Site, server, computer or database;
9.3.3 Attack our Site via denial-of-service.
9.4 Breach constitutes a criminal offense under the Computer Misuse Act 1990. We will report any breach to law enforcement and disclose your identity. Your right to use our Site will cease immediately.
10. Linking
10.1 You may link to our Site from a website owned by you, provided:
10.1.1 It is fair and legal;
10.1.2 It does not damage our reputation or take advantage of it;
10.1.3 The Ashco Group logo is not distorted or altered;
10.1.4 It does not misrepresent your relationship with Ashco Group; and
10.1.5 Our Site is not framed on another website.
10.2 Do not establish a link suggesting association, approval or endorsement where none exists.
10.3 We reserve the right to withdraw linking permission without notice.
10.4 Links to third-party sites are for your information only. We have no control over their content.
11. Applicable Law
11.1 If you are a consumer, English law governs these terms, subject matter and formation. The courts of England and Wales will have non-exclusive jurisdiction. Northern Irish residents may also bring proceedings in Northern Ireland, and Scottish residents in Scotland.
11.2 If you are a business, English law governs these terms, subject matter, formation and any non-contractual disputes. We both agree to the exclusive jurisdiction of the English and Welsh courts.
Ashco Group Ltd (company number 15530309) is registered in England and Wales. Our registered office address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Ashco Group Ltd is the trading name of Ashco Group. Ashco Group Ltd is not authorised or regulated by the Financial Conduct Authority. Copyright © Ashco Group 2024. All rights reserved.
IMPORTANT NOTICE: Persons visiting this website should note that this website is not intended for public use, it is intended for b2b only. It is intended to be accessed by, and the information contained upon it used for the benefit of, businesses, independent financial advisers, regulated investment companies, investment intermediaries and professionals. Whilst we take care to ensure that the information on our website is accurate and comprehensive, Pinnacle Distribution accepts no liability to any person for the completeness and reliability of any data presented on this website. The contents of this website should not be reproduced or relied upon. We do not warrant to any person to maintain the information on this website in an up-to-date or complete fashion and would urge any authorised or exempt persons interested in the content of this website to provide their contact details for The Ashco Group to distribute and align accordingly with the product providers directly in the event of any query.
Ashco Group acts as a professional distrobutor and receives a fee from their working partners for every introduction made.
By pressing Confirm, this will have the same effect as if you had signed such a statement in writing.
If you don’t meet any of the criteria below, then you must STOP and leave this site.
You can find definitions of each category below.
To be considered a self-certified sophisticated investor, an individual must certify that at least one of the following applies:
They are a member of a network or syndicate of business angels and have been so for at least six months.
They have made more than one investment in an unlisted company in the two years prior.
They work or have worked in the two years prior in a professional capacity in the private equity sector or in the provision of finance for small and medium enterprises.
They are currently or have been in the two years prior, a director of a company with an annual turnover of at least £1 million.